Privacy Policy

At TrustedMetrics ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at trusted-metrics.com (the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Create an account: Name, email address, username, password, and profile information
• Verify your revenue: Financial data from connected payment platforms (Stripe, PayPal, Shopify, Gumroad, Patreon, YouTube, Square, Lemon Squeezy)
• Upload screenshots: Images of earnings dashboards for AI-powered verification
• Complete your profile: Social media links, bio, profile picture, and professional information
• Contact us: Communications via email or support channels
• Subscribe to paid plans: Payment information processed securely through Stripe

1.2 Information Collected Automatically

When you access our Service, we automatically collect:

• Device information: Browser type, operating system, device identifiers
• Usage data: Pages visited, features used, time spent on the platform
• Log data: IP address, access times, referring URLs
• Cookies and similar technologies: See our Cookie Policy for details

1.3 Information from Third Parties

When you connect payment platforms for verification, we receive:

• Transaction history and revenue data (with your explicit authorization)
• Account identifiers from connected platforms
• Basic profile information from OAuth providers

2. How We Use Your Information

We use the information we collect to:

2.1 Provide and Improve Our Service

• Verify creator revenue and calculate trust scores
• Display verified badges and leaderboard rankings
• Process AI-powered screenshot verification
• Generate media kits, invoices, and other creator tools
• Maintain and improve platform functionality

2.2 Communicate With You

• Send account-related notifications and updates
• Respond to your inquiries and support requests
• Send promotional communications (with your consent)
• Notify you of changes to our policies or Service

2.3 Ensure Security and Compliance

• Detect and prevent fraud, abuse, and unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations

3. How We Share Your Information

3.1 Public Information

The following information may be publicly visible on your profile (based on your settings):

• Username and display name
• Profile picture and bio
• Verified revenue tier and trust score
• Verification badges
• Leaderboard position (if opted in)

3.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our Service:

• Supabase: Database and authentication services
• Stripe: Payment processing
• OpenAI: AI-powered screenshot verification
• Resend: Email delivery
• Sentry: Error monitoring and debugging

3.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Service. We may retain certain information for legitimate business purposes or as required by law, including:

• Account data: Until account deletion plus 30 days
• Financial verification data: 12 months after last verification
• Transaction records: As required for tax and legal compliance
• Aggregated analytics: Indefinitely (de-identified)

5. Your Rights and Choices

5.1 Access and Portability

You can access your personal information through your account settings. You may request a copy of your data in a portable format.

5.2 Correction

You can update or correct your account information at any time through your profile settings.

5.3 Deletion

You can request deletion of your account and associated data. Note that:

• Some information may be retained for legal or legitimate business purposes
• Public contributions may remain visible after account deletion
• Deletion requests are processed within 30 days

5.4 Disconnect Third-Party Accounts

You can disconnect linked payment platforms at any time through your verification settings.

5.5 Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" or adjusting your notification preferences.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

7. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

8. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at care@trusted-metrics.com.

10. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have additional rights:

• Right to access: Obtain a copy of your personal data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time

Our legal bases for processing include: contract performance, legitimate interests, consent, and legal compliance.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

TrustedMetrics
Email: care@trusted-metrics.com
Website: trusted-metrics.com

For data protection inquiries in the EEA, you may also contact your local supervisory authority.